Quality factors of transport process (CROSBI ID 268830)
Prilog u časopisu | izvorni znanstveni rad | međunarodna recenzija
Podaci o odgovornosti
Drljača, Miroslav ; Sesar, Vesna
engleski
Quality factors of transport process
The shortest definition of a process says a process is a transformation of input requirements in the output of the process, materialized in a product or a service. In transport, the process is a set of interrelated or interacting activities, which transforms a customer requirement as an input for transport into transport service provided in accordance with the customer requirement. To do this, it seeks to achieve the required level of service quality. For the services at the required quality level, it is necessary to reach the required level of quality of each process activity, in each process step of the transport process. A number of factors affect the quality of the transport process. In this paper, by using general and special scientific methods of cognition, the authors explore the factors of transport process quality and explain their influence on the process quality. The approach presented in this paper, with some adaptation, applies to the research of quality of all types of transport.
quality factors ; process ; quality of transport process
Rad je prezentiran na TRANSCOM 2019, 13th international scientific conference of young scientists on sustainable, modern and safe transport, a sažetak objavljen u Book of Abstracts, High Tatras, 29 do 31 May, University Žilina, Slovak Republic
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Podaci o izdanju
40
2019.
1030-1036
objavljeno
2352-1457
2352-1465
10.1016/j.trpro.2019.07.144
Povezanost rada
Ekonomija, Tehnologija prometa i transport