engleski

Emotion management - the relationship of typical and maximum performance measures

Within the hierarchical model of emotional intelligence, emotion management (e.g. ability to manage or regulate the experience and generation of emotions) is considered to be complex and socially contextualized ability. Together with emotional understanding, these are two abilities form Strategic emotional intelligence, and can be measured via situational judgement tests, as opposed to typical performance measures (e.g. self-reports). Recent findings implicate that these two approaches can’t be considered just as different measures of the same construct, but instead they tend to measure different parts of the same construct. In our study, in order to compare maximal and typical performance on emotional management test, we manipulated with the instruction for the participants on the Situational test of emotional management (STEM – B, Allen et. al., 2015). In the maximum performance situations, the question to the participants was „What is the most effective behaviour in a given situation?” In the typical performance condition, the question was “What would you probably do in a given situation?” A total of 215 college students (65% female) participated in the study (Mage=20.29, SDage=1.82). We also included measures of Big Five personality traits, life satisfaction, ego resiliency and academic success. Correlation between maximum and typical performance results were moderate (r=.46), suggesting that there is not a perfect match between what people think it would be the most effective behaviour, and what would they actually do in a situation. Maximum performance measure showed higher correlation with academic success, and can be regarded as a measure of emotional knowledge (e.g. knowing what is best to do in a situation). The typical performance showed higher correlation with indicators of socio-emotional adjustment, and is an indicator of what a person would do in a real life situation. The results emphasize the importance of distinguishing between maximum and typical performance when measuring emotional intelligence.

emotion management, typical and maximum performance measures

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