engleski

Parent Satisfaction with Children’s Health Care in the Children’s Hospital Zagreb

Aim. The goal of the research is to assess parent sat-isfaction with children’s health care in the Children’s Hospital Zagreb and to determine whether there were differences in their assessment with regard to the clinic at which the child is hospitalized.Methods. The sample included 160 participans (par-ents of children hospitalized in the Clinic for Pediatric Surgery and the Pediatric Clinic in the Children’s Hos-pital Zagreb). As a research method an anonymous modified Picker questionnaire was used. Participa-tion in the research was voluntary.Results. 36.9% of respondents think that their chil-dren’s health care is excellent, 43.8% think it is very good and 15% think it is good. 58.1% of parents be- lieve that their child was frightened during hospitali-zation. 53.8% of respondents rated the hospital food as good, 98.8% of them said they have confidence and trust in the doctors and nurses who take care of their child. 4.4% of parents felt they were not suffi-ciently involved in decision-making about their child. 72.5% of children during hospitalization felt pain. Parents of children hospitalized in surgical depart-ments have a better opinion of alleviating pain.Conclusions. 81% of respondents assesed the care of their child as very good or excellent and there is no significant difference in satisfaction with regard to the clinic at which the child is hospitalized. The vari-ables found to have a correlation with the total sat-isfaction score are: a sense of confidence and trust in doctors, psychological preparation of the child, parents’ perception of participating in their child’s care, quality of the food, perception of parents about safety on the ward.

child care ; satisfaction ; parents

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