engleski

Business Process Management Software Functionality Analysis: Supporting Social Computing and Digital Transformation

Business process management (BPM) is a broadly researched topic among academics for many years. On the other hand, practitioners also pay lots of attention to the area of BPM since its implementation and adoption can bring many benefits to the organization. Still, in recent years, traditional approach to BPM has come across several issues due to the global technological development, as well as the changes in the needs, demands and expectations of customers. In order for the organization to be able to follow and adapt to the changes on the global economic market, it is recommended to introduce principles and components of the social software in the BPM concept within an organization. In that sense, a new term has emerged – social BPM which combines traditional BPM with principles of the social software. However, recently, social BPM broaden its focus on other aspects of BPM, not just the social computing, but cloud computing and using BPM as a means of digital transformation of the organization. Hence, this paper aims to shed some light on the functionality of BPM software that are available on the market in terms of supporting both social computing and digital transformation as well as improving process performance of the organization. Moreover, the presented analysis also focuses on the ways on which using such BPM software can enhance the process performance of the organization. In order to meet the aims of the paper, a desk research has been conducted, analysing various BPM software that are available on the market. The basis for the analysis has been the magic quadrant which represents market leaders, challengers, visionaries and niche players. Out of the quadrant, three software from each quadrant have been analysed, except for the niche player. The presented results are further discussed in the paper.

social BPM ; social software ; iBPMS ; BPM software ; digital transformation

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