engleski

Business Process Management and Digital Transformation

Business Process Management (BPM) is with us for almost 50 years. It is an old concept, representing a business change paradigm, but its popularity rises every 10 years driven by the new/next BPM wave. On the contrary, Digital Transformation (DT) is a contemporary concept and rising business paradigm which mandatory relies on Information and Communication Technology (ICT) that tends to overpass BPM and accompany its so-called 4th wave. DT is derived from the basic BPM idea, based on process change supported with contemporary technology, but it has the advantage of right timing, since almost all contemporary Technologies like: IoT, Big Data, Robotics, Artificial Intelligence, 3D printing... etc. are on the development »peak« or on adequate »maturity level« for real implementation in business processes. This paper compares BPM and its »waves« with the road to development of DT, starting from computerization, informatization, digitalization and getting to today's Digital Transformation. DT includes the shift in mind of people, change in business processes and radical Business transformation towards new business models based on contemporary technologies that enable them, and organizational change that brings »the next step« in business evolution to life. Research uses a retrospective analysis of these terms and compares them across time, from basic idea to implementation and widespread across globe as a new paradigm of today’s business world positioning the Digital Transformation as new 4th wave of BPM.

Business Process Management, Digital Transformation, Comparison, Waves

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