Dedicated Wireless Personal Area Network Specification for Retail Shop Management (CROSBI ID 677044)
Prilog sa skupa u zborniku | izvorni znanstveni rad | međunarodna recenzija
Podaci o odgovornosti
Vlahović, Nikola ; Baće, Zvonimir
engleski
Dedicated Wireless Personal Area Network Specification for Retail Shop Management
RFID technologies have been used in retail industry over the last couple of decades. There are many examples of using RFID tags in retail stores as part of retail shop floor management. In this paper we will consider some of the most important solutions that are either being experimented with or already implemented to determine their potential in improvement of customer experience. Data collected through a well-organized RFID system in combination with mobile application can provide invaluable set of dynamic data that can further improve both back office operations and front office operations. Goal of this paper is to analyze the impact of employing this new technology and collected data on established customer experience services such as loyalty programs, promotions and overall customer experience. We propose establishing a dedicated specification that will cater for the information requirements of this type of applications in retail store in higher OSI layers.
RFID technology, Retailing, Technical Standards, Wireless Personal Area Networks, Real-time Location System, Retail 4.0
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Podaci o prilogu
1553-1558.
2019.
objavljeno
Podaci o matičnoj publikaciji
Proceedings of the 42nd International Convention on Information and Communication Technology, Electronics and Microelectronics MIPRO 2019
Skala, Karolj
Opatija: Hrvatska udruga za informacijsku i komunikacijsku tehnologiju, elektroniku i mikroelektroniku - MIPRO
1847-3946
Podaci o skupu
MIPRO 2019
predavanje
20.05.2019-24.05.2019
Opatija, Hrvatska