engleski

PRE-OPENING HOTEL MANAGEMENT – PHASES AND PROCEDURES

Opening a hotel is a complex project, which requires skilled participants. No matter the size of the hotel, there are certain phases and procedures that must be respected and followed. It is crucial to gain the best score at each phase. Since this is a project that involves many stakeholders, it is highly important to plan all steps carefully, in order to fulfil all the demands of the stakeholders. All as-pects and potential risks must be considered and merged with strategy. In this case, an example will be shown of all the tasks and steps which are taken in the pre-opening phase. It usually takes between three to six months to implement all planned actions before the soft opening of a hotel. The pre-opening phase includes many challenges and opportunities. During this phase, all stakehold-ers face many operational issues. Considering the budget plan, the task force management needs to set up alternate plans, in order to backfill the critical pe-riod of the first year of operation. This is done in order to achieve financial ob- jectives, as well as a return on investment. Therefore, management will adjust all procedures in the hotel pre-opening strategy and ensure the best approach. The purpose of this paper is to point out the impact of the pre-opening hotel management on the whole project, and the influence on time determination of the next phase: soft opening. The aim of the research is to recognize the impor-tance of crucial phases and procedures in the hotel business, which shows how to get tasks right. By analyzing steps of tasks which are performed regularly, the research will point out how the management of pre-opening hotel procedures are set up and represented and how strong an influence this has on the future of the new hotel on the market.

hotel, management, pre-opening management, task force management, project

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